pbwin Privacy Policy

01Introduction

pbwin ("we", "us", "our") is committed to protecting the privacy and personal data of every Filipino player who uses the pbwin platform at pbwin.net. This Privacy Policy describes how pbwin collects, uses, stores, shares, and protects your personal information when you register an account, make a deposit, place a bet, or otherwise interact with our platform.

This Privacy Policy applies to all pbwin services, including our online casino, sportsbook, bingo, sabong, and all other gaming products accessible via pbwin.net. By registering a pbwin account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside pbwin's Terms & Conditions and Responsible Gaming policy.

02Data Controller

pbwin is the data controller responsible for the personal data collected through the pbwin platform. As data controller, pbwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection laws and regulations.

If you have any questions about how pbwin processes your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer at [email protected].

03Personal Data We Collect

pbwin collects personal data from you in the following categories:

3.1 Registration Data

When you create a pbwin account, we collect: full legal name, date of birth, Philippine mobile number, email address, and a username and password of your choosing. This information is required to create and maintain your account.

3.2 Identity Verification (KYC) Data

To comply with Philippine gaming regulations and anti-money laundering requirements, pbwin may collect: government-issued identification documents (Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and proof of payment method ownership. KYC documents are processed securely and retained only for as long as required by law.

3.3 Financial Data

pbwin collects transaction data related to your deposits and withdrawals, including: payment method details (GCash number, PayMaya number, bank account details, card details), transaction amounts in Philippine Peso (PHP), transaction timestamps, and transaction reference numbers. pbwin does not store full card numbers — card payments are processed by PCI-DSS compliant payment processors.

3.4 Gaming Activity Data

pbwin records your gaming activity on the platform, including: games played, bet amounts, win/loss records, session durations, and responsible gaming tool usage. This data is used to operate the platform, resolve disputes, and comply with regulatory reporting requirements.

3.5 Technical Data

When you access pbwin, we automatically collect: IP address, device type and operating system, browser type and version, session timestamps, and pages visited within pbwin.net. This data is used for security monitoring, fraud prevention, and platform optimization.

3.6 Communications Data

If you contact pbwin support via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

04How We Use Your Personal Data

pbwin uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your pbwin account, including processing your login credentials and account settings.
• Service Delivery: To provide you with access to pbwin's gaming products, process your bets, and credit your winnings to your account.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP).
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the pbwin platform.
• Responsible Gaming: To monitor gaming activity and provide responsible gaming tools, including deposit limits, session reminders, and self-exclusion, to protect player welfare.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Regulatory Compliance: To comply with applicable Philippine laws, regulations, and reporting obligations, including those imposed by relevant gaming regulatory authorities.
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the pbwin platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.

05Legal Basis for Processing

pbwin processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your pbwin account and provide gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, anti-money laundering, and gaming regulatory requirements.
• Legitimate Interests: Processing necessary for pbwin's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06Data Sharing & Disclosure

pbwin does not sell, rent, or trade your personal data to third-party marketers. pbwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification services used to verify your identity and age in compliance with Philippine regulations.
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering service providers who assist pbwin in identifying and preventing illegal activity.
• Game Content Providers: Licensed game studios and software providers whose games are available on pbwin. These providers may receive anonymized gaming activity data for technical and licensing purposes.
• Regulatory Authorities: Philippine gaming regulatory authorities and law enforcement agencies, where pbwin is legally required to disclose information.
• Professional Advisors: Legal, accounting, and auditing firms engaged by pbwin, subject to professional confidentiality obligations.

All third parties with whom pbwin shares personal data are required to implement appropriate technical and organisational security measures to protect that data, and are prohibited from using it for any purpose other than those specified by pbwin.

07Data Retention

pbwin retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity data is retained for a minimum of three (3) years from the date of the activity.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for as long as you remain subscribed, plus one (1) year following unsubscription.

Where retention is no longer required by law or legitimate business need, pbwin will securely delete or anonymize your personal data.

08Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit pbwin.net. pbwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how players use our services.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the pbwin platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Used to collect anonymized data about how players navigate pbwin.net, which pages are most visited, and where technical errors occur. This data helps us improve the platform.
• Marketing Cookies: Used only where you have consented, to track the effectiveness of pbwin's promotional campaigns. pbwin does not use marketing cookies to track your activity on third-party websites.

8.3 Managing Cookies

You can manage or disable non-essential cookies via your browser settings. Note that disabling essential cookies will prevent you from logging in to your pbwin account. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

09Your Data Rights

As a pbwin player, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data pbwin holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data pbwin holds about you.
• Right to Erasure: You have the right to request deletion of your personal data, subject to pbwin's legal retention obligations. Note that pbwin may be required to retain certain data even after account closure.
• Right to Restriction: You have the right to request that pbwin restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to pbwin's processing of your personal data where that processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact pbwin's Data Protection Officer at [email protected]. pbwin will respond to all data rights requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

10Data Security

pbwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pbwin.net.
• Encrypted storage of sensitive personal and financial data at rest.
• PCI-DSS compliant payment processing — pbwin does not store full card numbers on its servers.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of pbwin's platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 security monitoring and automated fraud detection systems.

While pbwin takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your pbwin login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11Children's Privacy

pbwin's services are strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. pbwin does not knowingly collect personal data from individuals under the age of 21. If pbwin becomes aware that personal data has been collected from an individual under 21, that account will be immediately closed and all associated data deleted, subject to any legal retention obligations.

If you believe that a minor has registered an account on pbwin, please contact us immediately at [email protected].

12Third-Party Links

pbwin.net may contain links to third-party websites, including payment provider portals and regulatory authority websites. pbwin is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. This Privacy Policy applies solely to data collected through pbwin.net and pbwin's associated services.

13Changes to This Privacy Policy

pbwin reserves the right to update or amend this Privacy Policy at any time. Where changes are material, pbwin will notify registered players via email or an on-platform notification prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised effective date.

Your continued use of the pbwin platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using pbwin and close your account.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or pbwin's data processing practices, please contact our Data Protection Officer: